Shipping, Returns & Exchange Policy for Online Purchase

Thank you for selecting and purchasing our FA FAA products. We are committed to assure the quality of our products provided to customers is completely satisfied. Your supports towards our FA FAA products are highly appreciated.

In order to assure our customer satisfaction, please understand the following Shipping, Returns and Exchange Policy; -

  1. All products will be shipped out within 1-3 working days if they are placed before 12 noon (except public holidays, Saturday and Sunday) upon confirmation of purchase. Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.
  2. Product shipping will be using Pos Laju.
  3. Delivery will be between 3-10 business days based on the delivery carrier (As of writing, we ship by Poslaju).
  4. We are not responsible for the delays caused by Courier service. 
  5. Return/Exchange of Products can be arranged under the following circumstances only: If the Products has been delivered in a defective or damaged condition; or If the Products is expired; or If the Products delivered is different from the Order           
  6. Products sold are non-refundable. But we are happy to assist in the exchange of the product only.
  7. You have [7] calendar days to return an item from the date you received it.
  8. To be eligible for a return, your item must be unused and in the original packaging and must be in the same condition that you received it.
  9. Your item needs to have the receipt/invoice or proof of purchase in order to eligible for a return and exchange.
  10. You will be responsible for paying for your own shipping costs for returning your item. Products are to be returned in its original brand new condition via the sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages and risk of loss to the products during shipping as the goods are your own responsibility until it reaches our warehouse.
  11. Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item.
  12. If your return is approved, we will initiate an exchange for your product. Exchange of Product will be processed within fourteen (14) working days from the day receipt of the returned item.
  13. FA FAA reserves the right of final decision to refuse any exchange if the product returned is in an unsatisfactory condition, or the above terms are not met.
  14. Kindly send us an email at hello@fafaabeauty.com with shipping particular and order details before arranging return to us.
  15. Please package your return in the original box properly and the courier/send to below address:

 

FA FAA BEAUTY SDN. BHD.
No. 13-3 (2nd Floor), Jalan PJU 5/3,

Dataran Sunway,
Kota Damansara,
47810 Selangor,
Malaysia.

 

Contact Us
If you have any questions on how to return your item to us, please contact us at hello@fafaabeauty.com